İÇİNDEKİLER
Content
Sunuş 9
İkinci Baskıya Ön Söz 10
Üçüncü Baskıya Ön Söz 11
Ön Söz 13
UNIT 1 GENERAL INFORMATION 21
Common English Contractions 23
INFORMAL English Contractions 24
Expressing the date 24
WORLD TIME ZONES 27
THE PHONETIC ALPHABET (NATO – International Radiotelephony Spelling Alphabet) 30
CHECKING SPELLING 30
ASKING FOR REPETITION AND CLARIFYING 31
UNIT 2 PHONE CALLS 33
RECEIVING CALLS TELEFON CEVAPLAMA 35
Emergency Phrases Acil durum cümleleri 35
Answering at a switchboard Santralden cevaplama 36
Answering in an officeat a private number. Ofisten yada özel bir numaradan cevaplama 36
Answering by giving a telephone number Telefon numarasını söyleyerek cevaplama 37
Asking caller's identity Kimin aradığını sorma 37
Identifying yourself Kendinizi tanıtma 38
Asking the caller to hold Arayana beklemesini söyleme 39
Connecting the caller Arayanı bağlama 39
Requesting a particular personservice Özel bir birimi yada kişiyi isteme 40
The person being called is not freeavailable Aranılan şahıs müsait değil yada mevcut değil 40
MAKING CALLS ARAMA YAPMA 42
PROBLEMS 43
Phoning Directory Enquiries (Directory Assistance) Bilinmeyen numaraları arama 44
Dealing with faulty / bad connected calls Yanlışlıkla arandığınızda veya hattın kötü olması durumunda üstesinden gelme 44
Having difficulty in obtaining a number for someone Birisi için arama yaptığınızda numarayı bağlama da güçlük çekme 45
ON THE TELEPHONE 1 50
ON THE TELEPHONE 2 51
ON THE TELEPHONE 3 51
UNIT 3 MESSAGES 53
Taking messages 55
Summarizing a message orally. 62
PREPOSITIONS: IN – ON – AT 69
UNIT 4 APPOINTMENTS 71
SOCIAL APPOINTMENTS 78
DIALOG 86
UNIT 5 RESTAURANT RESERVATIONS 87
UNIT 6 HOTEL RESERVATIONS 99
ARRIVING AT A HOTEL 106
UNIT 7 AIR RESERVATIONS 111
KEY LANGUAGE 115
PASSPORT CONTROL 118
AIRPORT ANNOUNCEMENTS 121
UNIT 8 CONTACTS AND INTRODUCTION 129
UNIT 9 SCHEDULES 137
UNIT 10 DEALING WITH PROBLEMS 143
UNIT 11 REGULATIONS AND ADVICE 157
UNIT 12 BANKING AND FINANCE 165
UNIT 13 ASKING AND GIVING DIRECTIONS 173
ASKING THE WAY 1 175
ASKING THE WAY 2 176
DIRECTIONS 177
EXAMPLES 179
UNIT 14 BUSINESS LETTERS 183
BUSINESS LETTER FORMAT 189
ELEMENTS OF A BUSINESS LETTER 190
BUSINESS LETTERS EXAMPLES 195
UNIT 15 MEMORANDUM 205
MEMORANDUM SAMPLE 1 208
MEMORANDUM SAMPLE 2 209
MEMORANDUM SHEETS 209
MEMORANDUM SAMPLE 3 211
MEMORANDUM SAMPLE 4 211
MEMORANDUM SAMPLE 5 212
MEMORANDUM SAMPLE 6 212
MEMORANDUM SAMPLE 7 213
MEMORANDUM SAMPLE 8 213
MEMORANDUM SAMPLE 9 214
MEMORANDUM SAMPLE 10 214
MEMORANDUM SAMPLE 11 215
UNIT 16 MAKING EXCUSES 217
SORRY SENTENCES 220
UNIT 17 GIVING AND RECEIVING INSTRUCTIONS 221
SUPPOSE 224
UNIT 18 MAKING COMPLAINTS 225
UNIT 19 INTERNATIONAL FREIGHT TRANSPORTATION 233
INTERNATIONAL FREIGHT TRANSPORTATION 235
SHIPPING DOCUMENTS FOR INTERNATIONAL TRANSPORT 236
1. Commercial Invoice (CI) 237
2. Bill Of Lading 239
Functions of the AWB 244
3. Letter Of Credit 248
FLOW CHART OF A LETTER OF CREDIT 249
4. Freight Insurance 249
5. Certificate Of Origin (CO) 250
6. Customs Declaration for Exporting and Importing 251
HS CODES 252
7. Packing List 253
OTHER DOCUMENTS 255
DELIVERY METHODS IN INTERNATIONAL TRADE 267
UNIT 20 WELCOMING VISITORS 273
GREETING VISITORS 275
RECEPTION TASK 277
Callers 277
UNIT 21 MEETINGS 279
1. DEFINITION 281
2. PREPARATION 281
3. AGENDA 281
1. GETTING STARTED 282
2. TALKING ABOUT DISCUSSION ITEMS 283
3. ADDING AN EXTRA POINT 283
4. MOVING ON 283
5. PRESENTING OPTIONS 284
6. INSISTING ON A POINT 284
7. CLARIFIYING A COMPLEX POINT 284
8. MAKING A SUGGESTION–PROPOSAL 285
9. GIVING FEEDBACK 285
10. CHECKING FOR CONSENSUS 285
11. ASKING FOR OPINIONS AND FURTHER OUTPUT 286
12. EXPRESSING AGREEMENT 286
13. ASKING FOR AGREEMENT 286
14. EXPRESSING DISAGREEMENT 286
15. EXPRESSING ALTERNATIVES 287
16. CLOSING THE MEETING 287
UNIT 22 ASKING AND OFFERING HELP 291
FOR SAYING “THANK YOU“ 296
UNIT 23 WORK SAFETY 297
WHAT IS WORK SAFETY? 299
SAFETY SIGNAGE 300
Workplace Safety Dialogues 306
UNIT 24 BRITISH VERSUS AMERICAN ENGLISH 311
BRITISH ENGLISH VS. AMERICAN ENGLISH 313
Vocabulary differences 316
APPENDIX A 321
APPENDIX B 325
APPENDIX C 326
APPENDIX D 327
APPENDIX E 328
APPENDIX F 329
APPENDIX G 335
REFERENCES / ACKNOWLEDGEMENTS 339
Yazar Hakkında 343 |